Why are you more expensive than your competitors?
Unlike most of our competitors, we do not ship from China but from France, and our company is based in France. As a result, we invoice your products with all taxes included.
As our competitors are based in China, you do not pay them French VAT: you pay it when your parcel arrives in France, settling it with the delivery driver along with handling fees.
This means we are not more expensive, because in the end you will get the unpleasant surprise of paying 20% VAT when your parcel arrives at your door if you buy directly from China.
Of course, there are no customs fees within the EU when you buy from PhoneDroid, whether you live in France or in another European Union country.
What are the delivery times?
For products in stock, we offer 24-hour home delivery with DHL for smartphones and tablets. Accessories such as chargers are delivered by La Poste within 2 to 3 days.
Are your phones compatible with France and its network operators?
Yes, the smartphones we sell are compatible with every operator, whether on 2G, 3G, 4G or 5G. You will not notice any difference compared with the phones you can find in stores in France or elsewhere.
Are your phones and tablets really available in French, with the Google Play Store to download apps?
Yes, the phones we offer are all available in French. As for the Play Store, it is installed on every phone. You will enjoy exactly the same services as those you normally use on European smartphones (YouTube, Gmail, etc.).
What happens if my parcel is lost?
Your satisfaction is our priority: we pay great attention to delivery times and, above all, to any problems that shipping could cause.
We undertake to refund any lost parcel quickly.
Where do you ship to?
We ship worldwide.
How much does shipping cost?
Shipping is 100% free via DHL and La Poste for French and European customers, and €9.9 with DHL for European customers in a hurry, via DHL Express.
Are there any customs fees?
No customs fees within the EU, since we ship from France.
How can I track my shipped order?
When your order is shipped, a tracking number is shown in your Customer Account. Simply use this tracking number on the DHL or La Poste website.
This lets you follow your order from dispatch all the way to its destination.
What payment methods do you accept?
We accept payments by credit and debit card, through our banking partner or via Payplug. These payment methods are fully secure.
We accept payment in 3 or 4 instalments via Oney.
We also accept payment by bank transfer as well as various other payment types such as Apple Pay, Bancontact, etc.
How does the warranty and after-sales service work?
As stated in our Terms and Conditions of Sale, we do handle the after-sales service for your products for 2 years.
If a fault occurs, you will need to send the product back to us.
As soon as we receive your product, we return it to the manufacturer, who will repair it free of charge or exchange it (provided the fault is not the result of improper handling on your part).
If the problem is due to the way the device was used (a dropped phone, for example), the manufacturer will require the repair to be paid for.
Brands take approximately 1 to 4 weeks to repair the phone and return it to us. We ship it back as soon as we receive it.
What is your returns policy? Can I change my mind?
Yes, you have a statutory 14-day right of withdrawal from receipt of your order to change your mind. The product must be returned to us in perfect condition, in its original packaging with all its accessories. Return shipping costs are at your expense. Contact our customer service team to start a return.
In the event of a return, when will I be refunded?
Once the returned product has been received and inspected by our team (usually within 48 hours), we issue the refund immediately using the same payment method as the one used for the purchase. Then allow 2 to 5 business days for the funds to appear in your account, depending on your bank.
Are the phones you sell brand new?
Absolutely. All smartphones and tablets sold on PhoneDroid.net are 100% brand new and sealed (unless very clearly stated otherwise). They all come with the manufacturer's warranty and our after-sales service in France for 2 years.
What should I do if my phone does not work when I receive it?
This is very rare, but if it does happen (dead on arrival), contact our customer service team immediately within 7 days of receipt. We will arrange a fast standard exchange at our expense once the defect has been verified. Your satisfaction is our priority.
Are the phones dual SIM? Can a memory card be added?
Most of the Android smartphones we offer are dual SIM (allowing you to use two numbers). Whether a memory card (MicroSD) can be added depends on the model. We invite you to check this precise information in the 'Specifications' section of each phone on our site.
How much RAM / storage is there? Which processor powers this phone?
Precise technical specifications such as RAM, storage capacity (e.g. 128GB, 256GB) and the exact processor model (e.g. Snapdragon, Dimensity) vary from one phone to another. You will find all this detailed information in the 'Specifications' section available on every product page of our site.
Is the screen 90Hz or 120Hz? What is the refresh rate?
Many of our high-performance smartphones feature high refresh rate screens (90Hz, 120Hz or even higher) for greater visual smoothness. This characteristic is always specified in the 'Specifications' of each model. A higher rate is ideal for gaming and browsing.
Is this phone waterproof / water-resistant? What is its IP rating?
Some high-end models offer water and dust resistance certification (IP68, for example). When that is the case, the IP rating is clearly stated in the 'Specifications' on the product page. Please note, however, that the manufacturer's warranty generally does not cover liquid damage, even with an IP certification.
Does the phone have NFC? Is it 5G compatible?
The vast majority of the smartphones we offer today are equipped with NFC (for contactless payment) and are 5G compatible with European frequency bands. You can check whether these technologies are present in the 'Connectivity' section of the 'Specifications' on the page of the product you are interested in.
Which version of Android? For how long are updates guaranteed?
Our phones ship with a recent version of Android, specified on the product page. The update policy (Android versions and security patches) then depends on each manufacturer (Oppo, Vivo, OnePlus, etc.). We advise you to check the brand's official website to find out their software support commitment for the model you are interested in.
Will you be offering a particular smartphone?
At PhoneDroid, we follow official announcements closely. We do everything we can to add the new flagship models to our catalogue shortly after their global availability. To be among the first to hear about a model arriving on our site, the best thing to do is sign up for our newsletter or keep an eye on our new arrivals. Feel free to send us an email as well.
What new products are coming next on the site?
We regularly add new smartphones and accessories from the brands we love (Oppo, Vivo, OnePlus, Xiaomi, Realme, Honor) shortly after their official launch and once we have validated them. So that you never miss a new arrival, the easiest way is to browse our 'New Products' section or subscribe to our newsletter.
Why are your phones sold much cheaper than those in retail stores?
Our phones come from brands that are less well known than Apple and Samsung, for example. These modern brands have far lower overheads than the big brands present in Europe (for instance, they do not advertise).
Also, unlike the usual brands, there is no intermediary between us and the brands, which considerably reduces costs.
Buying from us means buying from a reliable French retailer that will do everything possible to make your order completely straightforward.
For any question, please contact us using the contact form available on our site.